The report, released by technology services company IBM and produced in partnership with British market researcher Censuswide, surveyed 3,500 senior executives across 10 countries in Europe, the Middle East and Africa.
It found that 66 percent of respondents overall reported major operational productivity improvements from AI, with many expecting a return on investment within the next year.
However, the study found that small and medium-sized enterprises (SMEs) and public-sector organisations were lagging behind larger private-sector firms in securing productivity gains.
In Poland, 57 percent of senior managers said AI has already delivered significant operational improvements.
Another 45 percent said AI was empowering employees by automating repetitive tasks, enabling them to focus on higher-value and creative work and improving overall job satisfaction.
According to the study, the business areas seeing the biggest AI-driven productivity gains include customer service, design and general management.
Executives cited enhanced decision-making, greater workforce capabilities—such as automation of repetitive tasks—and improved operational efficiency as the main benefits.
The gains, however, are not evenly distributed. While 70 percent of large Polish enterprises with 1,000 to 5,000 employees reported productivity improvements from AI, only 50 percent of SMEs said the same.
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Source: IBM, strefabiznesu.pl